Terms and Conditions

Welcome to Amelia Coast.

These Terms of Service explain the rules, rights, and responsibilities that apply when you visit our website, use our online store, browse our products, place an order, or otherwise interact with our services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Amelia Coast. Amelia Coast operates this website and online store, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our services to you.

By accessing, browsing, interacting with, or purchasing from Amelia Coast, you agree to be bound by these Terms of Service, together with any policies referenced in this document, including our Privacy Policy.

Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers, limitations of liability, and other terms that may affect you.

If you do not agree with these Terms of Service or our Privacy Policy, you should not use our website, store, or services.

1. Access and Account

By using our services, you confirm that you are at least the age of majority in your state, province, or country of residence.

If you allow a minor dependent to use our services through a device that you own, purchase, or manage, you confirm that you have given permission for them to do so.

To browse our store, place an order, or use certain features, you may be required to provide information such as:

  • Email address
  • Billing details
  • Payment information
  • Shipping information
  • Account details

You confirm that all information you provide to Amelia Coast is accurate, complete, and up to date. You also confirm that you have the necessary rights to provide this information.

If you create an account, you are responsible for keeping your login details secure. You are also responsible for all activity that takes place under your account.

You may not sell, transfer, assign, license, or otherwise allow another person to use your account.

2. Our Products

We make every reasonable effort to display and describe our products as accurately as possible.

However, the appearance of products may vary depending on your screen, device type, display settings, lighting, and other technical factors. This means that colours, textures, and product details may appear slightly different in person than they do online.

We do not guarantee that the appearance, quality, or presentation of any product will exactly match the images or descriptions shown on our website or meet every individual expectation.

Product descriptions, availability, and details may be updated, changed, or removed at any time without prior notice.

We reserve the right to:

  • Modify product descriptions at our discretion.
  • Discontinue products at any time.
  • Limit product quantities.
  • Restrict product availability by person, region, or jurisdiction on a case-by-case basis.

3. Orders

When you place an order through Amelia Coast, you are making an offer to purchase the selected products.

We reserve the right to accept or decline any order at our discretion and for any reason.

Your order is only considered accepted once Amelia Coast confirms acceptance of the order. Payment must be received and processed before an order can be accepted.

Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to accommodate cancellation or change requests.

If we decline, cancel, or make changes to your order, we will attempt to notify you using the contact details provided at the time of purchase, such as your email address, billing address, or phone number.

All returns and exchanges are handled strictly in accordance with our Refund Policy.

By placing an order, you confirm that your purchase is for personal or household use only and not for commercial resale or export.

4. Prices and Billing

Prices, discounts, and promotions may change at any time without prior notice.

The price charged for a product or service will be the price shown at the time your order is placed and will be confirmed in your order confirmation email.

Unless clearly stated otherwise, product prices do not include taxes, shipping fees, handling charges, customs duties, or import costs.

Prices displayed on our website may differ from prices offered through physical stores or third-party online retailers.

From time to time, Amelia Coast may offer promotions, discounts, or special offers. These may be subject to additional terms and conditions. If there is a conflict between these Terms and the specific terms of a promotion, the promotion terms will apply.

You agree to provide accurate, complete, and current purchase, billing, payment, and account information for all transactions.

You also agree to update your account and payment details promptly when necessary, including your email address, credit card information, and card expiration dates, so we can complete your transactions and contact you where needed.

By providing payment information, you confirm that:

  • The payment details you provide are true, accurate, and complete.
  • You are authorised to use the selected payment method.
  • Any charges incurred will be honoured by your payment provider.
  • You agree to pay all applicable charges at the prices shown, including shipping, handling, taxes, or other applicable fees where relevant.

5. Shipping and Delivery

Delivery times shown on our website are estimates only and are not guaranteed.

Amelia Coast is not responsible for delays caused by shipping carriers, customs processing, incorrect delivery information, weather conditions, or other events outside our control.

Once products are transferred to the shipping carrier, title and risk of loss pass to you.

6. Intellectual Property

All content available through our services belongs to Amelia Coast, our affiliates, licensors, or relevant rights holders.

This includes, but is not limited to:

  • Trademarks
  • Brand names
  • Text
  • Website content
  • Product images
  • Graphics
  • Displays
  • Reviews
  • Video
  • Audio
  • Website design
  • Layout
  • Selection and arrangement of content

These materials are protected by copyright, trademark, patent, and other intellectual property laws in the United States, foreign jurisdictions, and other applicable territories.

You may use our website and services for personal, non-commercial purposes only.

Without our prior written consent, you may not:

  • Copy or reproduce our materials.
  • Distribute or republish our content.
  • Modify or create derivative works from our materials.
  • Publicly display or perform our content.
  • Download, store, or transmit website materials for unauthorised purposes.
  • Use Amelia Coast intellectual property for commercial purposes.

Nothing in these Terms grants you any licence or ownership rights in the intellectual property of Amelia Coast, Shopify, or any third party, except where expressly stated.

Unauthorised use of our services or content may violate intellectual property laws. All rights not expressly granted remain reserved by Amelia Coast.

The Amelia Coast name, logo, product names, service names, designs, and slogans are trademarks of Amelia Coast, its affiliates, or licensors. You may not use these without our prior written permission.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product names, service names, designs, and slogans appearing on our services remain the property of their respective owners.

7. Optional Tools

From time to time, our website may provide access to tools, features, or services offered by third-party providers.

These tools are made available for your convenience. Amelia Coast does not control, monitor, or manage these third-party services and is not responsible for their functionality, availability, or content.

All optional third-party tools are provided on an "as is" and "as available" basis without any warranties, guarantees, or endorsements.

Any use of these tools is entirely at your own discretion and risk. We recommend reviewing the terms and privacy policies of the relevant third-party providers before using their services.

As our business evolves, we may introduce new features, applications, or resources. Unless stated otherwise, these additions will also be governed by these Terms of Service.

8. Third-Party Links

Our website may contain links to external websites, applications, or online services operated by independent third parties.

These links are provided for convenience only.

Amelia Coast does not control, review, or guarantee the accuracy, security, or reliability of third-party websites or their content.

If you choose to leave our website by following an external link, you do so entirely at your own risk.

We are not responsible for any purchases, services, products, information, or other materials obtained through third-party websites.

Before completing any transaction with another website or provider, we encourage you to carefully review their own terms, conditions, and privacy policies.

Any complaints, questions, or disputes relating to third-party products or services should be addressed directly to the relevant provider.

9. Our Relationship with Shopify

Our online store is powered by Shopify, which provides the technology required to operate our website and facilitate online sales.

Although Shopify supplies the e-commerce platform, every purchase made through our store is a transaction directly between you and Amelia Coast.

Shopify is not responsible for:

  • Products purchased through our store.
  • Customer service.
  • Order fulfilment.
  • Returns or refunds.
  • Any loss, damage, or injury arising from purchases made from Amelia Coast.

By using our website, you acknowledge that Shopify and its affiliates are released from claims relating to transactions conducted with Amelia Coast.

10. Privacy

Any personal information collected through our website is handled in accordance with our Privacy Policy.

Certain information may also be processed by Shopify in accordance with Shopify's own Privacy Policy, as Shopify provides the platform on which our store operates.

By using our services, you confirm that you have read and understood both privacy policies.

Because our website is hosted by Shopify, some information submitted through our store may be transmitted to Shopify and trusted service providers located in countries outside your own jurisdiction where necessary to provide and improve the services.

More detailed information about how personal data is collected, stored, and processed can be found in our Privacy Policy.

11. Feedback

We always appreciate hearing from our customers.

If you choose to submit suggestions, reviews, comments, recommendations, ideas, or any other feedback ("Feedback"), you grant Amelia Coast a perpetual, worldwide, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, publish, distribute, display, and otherwise make use of that Feedback for any lawful purpose, including commercial purposes.

For example, we may use customer feedback to:

  • Improve our products.
  • Enhance our website.
  • Develop new services.
  • Improve customer experience.
  • Promote our business.

By submitting Feedback, you confirm that:

  • You own the content or have the necessary rights to submit it.
  • Any incentives or compensation connected with the Feedback have been properly disclosed where required.
  • The Feedback does not violate these Terms or the rights of any third party.

We are not obligated to:

  • Keep Feedback confidential.
  • Pay compensation for Feedback.
  • Respond to Feedback.

We reserve the right—but are under no obligation—to remove, edit, or moderate any Feedback that we believe is unlawful, misleading, offensive, abusive, defamatory, obscene, infringes intellectual property rights, or otherwise violates these Terms.

You also agree that your Feedback will not:

  • Infringe copyrights, trademarks, privacy rights, or other legal rights.
  • Contain defamatory or unlawful material.
  • Include viruses, malware, or malicious software.
  • Misrepresent your identity.
  • Contain false or misleading information.

You remain solely responsible for any Feedback you submit.

12. Errors, Inaccuracies & Omissions

While we strive to keep all information on our website accurate and up to date, occasional errors, inaccuracies, or omissions may occur.

These may relate to:

  • Product descriptions.
  • Product availability.
  • Pricing.
  • Promotions.
  • Shipping costs.
  • Delivery estimates.
  • Other website content.

We reserve the right to correct, update, or remove information at any time without prior notice.

Where necessary, we may also cancel or amend orders if inaccurate information affected the purchase process, including after an order has already been placed.

13. Acceptable Use

You agree to use our website and services only for lawful purposes.

You must not use our services to:

  • Violate any local, national, or international law.
  • Infringe intellectual property rights.
  • Harass, threaten, abuse, or intimidate others.
  • Defame or discriminate against individuals.
  • Submit false or misleading information.
  • Send spam, chain letters, or unsolicited advertising.
  • Impersonate another individual or organisation.
  • Interfere with another person's use of our services.

You also agree not to:

  • Upload malicious software or viruses.
  • Attempt to hack or compromise website security.
  • Collect or harvest personal information from other users.
  • Scrape, crawl, or copy website content without permission.
  • Reproduce, duplicate, or resell any part of our services without authorisation.
  • Circumvent security measures protecting our website or systems.

If we reasonably believe that you have violated these Terms, Amelia Coast reserves the right to suspend, restrict, or permanently terminate your access to our website or services without prior notice.

14. Termination

Amelia Coast reserves the right to suspend, restrict, or terminate your access to our website or services at any time and without prior notice if we believe that you have violated these Terms of Service or applicable law.

Termination of your access does not release you from any outstanding payment obligations or other responsibilities that arose before the termination date.

Certain provisions of these Terms will continue to apply even after your access has ended. These include, but are not limited to, sections relating to:

  • Intellectual Property
  • Feedback
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Privacy
  • Governing Law
  • Any other provisions that, by their nature, are intended to survive termination.

15. Disclaimer of Warranties

The information, content, products, and services available through Amelia Coast are provided for general information and shopping purposes.

Although we make every reasonable effort to ensure the accuracy of the information published on our website, we do not guarantee that all information is complete, accurate, current, or free from errors.

Your use of our website and services is entirely at your own risk.

Unless expressly stated otherwise, all services and products are provided on an "as is" and "as available" basis without any express or implied warranties.

To the fullest extent permitted by applicable law, Amelia Coast disclaims all implied warranties, including but not limited to:

  • Merchantability
  • Merchantable quality
  • Fitness for a particular purpose
  • Durability
  • Title
  • Non-infringement

We do not guarantee that:

  • Our website will always be available.
  • The services will operate without interruption.
  • The website will be free from errors.
  • Any defects will be corrected immediately.
  • The services will always be completely secure.

Some jurisdictions do not allow certain warranty exclusions. In those cases, parts of this disclaimer may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by law, Amelia Coast, its directors, employees, affiliates, partners, agents, contractors, licensors, service providers, and Shopify (including Shopify's affiliates) shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

  • Your use of our website.
  • Your inability to use our services.
  • Products purchased through our store.
  • Loss of profits.
  • Loss of revenue.
  • Loss of business opportunities.
  • Loss of savings.
  • Loss of data.
  • Replacement costs.
  • Website interruptions.
  • Errors or omissions in website content.

This limitation applies regardless of whether the claim is based on contract, negligence, strict liability, tort, or any other legal theory, even if Amelia Coast has been advised that such damages may occur.

Where local law does not permit certain limitations of liability, those limitations will apply only to the maximum extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Amelia Coast, Shopify, our affiliates, directors, officers, employees, contractors, licensors, partners, service providers, and agents against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms of Service.
  • Your violation of applicable laws or regulations.
  • Your infringement of the rights of another person or organisation.
  • Your access to or use of our services.

If an indemnifiable claim arises, we will notify you where reasonably possible.

We reserve the right to manage the defence and settlement of any such claim. You agree to cooperate fully in the defence of any matter covered by this section.

18. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted.

The remaining provisions of these Terms will continue to remain fully valid and enforceable.

19. Waiver & Entire Agreement

If Amelia Coast does not immediately enforce any right or provision contained in these Terms, this shall not be considered a waiver of that right.

These Terms of Service, together with any policies referenced on our website, constitute the complete agreement between you and Amelia Coast regarding your use of our services.

They replace any previous agreements, communications, or understandings, whether written or oral, relating to the same subject matter.

If any ambiguity exists regarding the interpretation of these Terms, it shall not automatically be interpreted against the party responsible for drafting them.

20. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

Any attempt to do so without permission will be considered invalid.

Amelia Coast may transfer, assign, or delegate its rights and obligations under these Terms without prior notice where permitted by law.

21. Governing Law

These Terms of Service and any separate agreements under which Amelia Coast provides products or services shall be governed and interpreted in accordance with the laws applicable within the jurisdiction in which Amelia Coast is headquartered.

Any disputes arising from these Terms or your use of our services shall be submitted to the competent courts within that jurisdiction, unless mandatory consumer protection laws provide otherwise.

22. Section Headings

The headings used throughout these Terms are included solely to improve readability and convenience.

They do not affect the interpretation or legal meaning of any provision.

23. Changes to These Terms

Amelia Coast may update or revise these Terms of Service from time to time to reflect changes in our business operations, legal obligations, website functionality, or applicable legislation.

The most recent version will always be published on this page.

Where required by law, we will provide appropriate notice of significant changes before they take effect.

Your continued use of our website or services after updated Terms have been published constitutes your acceptance of those revised Terms.

24. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the details below.

Store Name
Amelia Coast

Company Name
SS Commerce

Company Address
Roland Holstlaan 642
2624 JA Delft
The Netherlands

UK Fulfilment & Warehouse Address
20 Winfield Ave
BN1 8QH Brighton
United Kingdom

Company Number
99603330

Phone
+44 7576 558151

Email
Info@ameliacoast.co.uk

Customer Support Hours

Monday – Friday
09:00 – 18:00 (GMT+00:00) Edinburgh, London

Saturday & Sunday
10:00 – 16:00 (GMT+00:00) Edinburgh, London

We aim to respond to all enquiries within 24 hours whenever possible.