Return & Refund Policy
At Amelia Coast, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must meet the following conditions:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags.
- Be returned in its original packaging.
- Be accompanied by your receipt or proof of purchase.
To request a return, please contact our customer support team at info@ameliacoast.co.uk before sending your item back.
Once your request has been approved, we will provide you with a return shipping label along with detailed instructions explaining where and how your return should be sent.
Please note that returns sent without prior approval cannot be accepted.
If you have any questions regarding the return process, you are always welcome to contact us at info@ameliacoast.co.uk.
Damaged, Defective or Incorrect Items
We kindly ask that you inspect your order as soon as it arrives.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately so we can investigate the issue and arrange an appropriate solution as quickly as possible.
Non-Returnable Items
Certain products cannot be returned due to their nature.
These include, but are not limited to:
- Perishable goods such as food, flowers, or plants.
- Custom-made or personalised products.
- Personal care and beauty products.
- Hazardous materials.
- Flammable liquids or gases.
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
Please note that sale items and gift cards are not eligible for return or refund.
Exchanges
If you would like a different size, colour, or product, the quickest solution is to return your original purchase first.
Once your return has been approved, you can place a new order for the item you would like instead.
European Union – 14-Day Right of Withdrawal
For customers whose orders are delivered within the European Union, additional consumer rights may apply.
You have the legal right to cancel or return your order within 14 days of receiving it without providing a reason.
Returned items must still meet our standard return requirements:
- Unused and unworn.
- Original packaging included.
- Original tags attached.
- Proof of purchase provided.
Refund Process
Once your returned item has been received, our team will inspect it to ensure it meets the return requirements.
After the inspection is complete, we will notify you whether your refund has been approved.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please feel free to contact us.
Store Name
Amelia Coast
Company Name
SS Commerce
Company Address
Roland Holstlaan 642
2624 JA Delft
The Netherlands
UK Fulfilment & Warehouse Address
20 Winfield Ave
BN1 8QH Brighton
United Kingdom
Company Number
99603330
Phone
+44 7576 558151
Customer Support Hours
Monday – Friday
09:00 – 18:00 (GMT+00:00) Edinburgh, London
Saturday & Sunday
10:00 – 16:00 (GMT+00:00) Edinburgh, London
We aim to respond to all enquiries within 24 hours whenever possible.